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Jon K. Williams / Career & Resume

Jon K. Williams

Technical Work.
People & Operations.

I troubleshoot equipment, support customers, manage communities, and build software. My experience combines hands-on technical work, team leadership, and AI-assisted development.

Let’s talk Download resume (PDF)

Washington, USA · jon.k.williams.711@gmail.com
github.com/Jonny-Ringo

Experience

COMMUNITY & OPERATIONSFROM FEB 2021

Community Operations Manager
& Operations Advisor

Forward Research (Arweave + AO) · Sarcophagus · Polkadot · Decent DAO · DAO Academy

Managed community operations across Discord and Telegram, supporting communities totaling more than 80,000 members.

  • Selected and configured bots for moderation, task management, and event coordination.
  • Organized community events, AMAs, contests, and ambassador programs. Traveled to industry events, helped set up booths, and spoke with attendees about the projects.
  • Managed official project accounts on X (Twitter), LinkedIn, and other social platforms.
  • Built community websites and resource libraries; coordinated content across social, audio, and video platforms.
  • Coordinated multi-party proposals and community treasury operations.
INTELJUN 2019 — NOV 2021

Vacuum Systems & IQ Engineer

Troubleshot and repaired vacuum systems in a demanding industrial environment.

  • Supported equipment deconstruction and relocation, reviewing blueprints and utilities with engineering teams.
  • Managed tool, parts, and shipment inventories to support equipment operations.
  • Trained team members on procedures, equipment, and safe working practices.
KELLY CONNECT · APPLE ITUNES SUPPORTOCT 2017 — AUG 2018

Technical Support Specialist

Supported customers with account access and technical troubleshooting, progressing from Tier 1 support to Tier 2 supervision.

  • Resolved escalated issues in collaboration with engineers.
  • Coached Tier 1 representatives and helped maintain service quality.

Skills

Troubleshoot & Support

Diagnose equipment issues, work through technical problems, and help customers and teammates find a resolution.

Equipment troubleshootingTechnical supportEscalation handlingTeam training

Build & Automate

Websites, personal apps, and custom tools that make everyday work easier.

Agentic CodingJavaScriptHTML & CSSNode.jsLuaPowerShellVite

Manage & Coordinate

Keep community programs, events, people, and day-to-day operations moving in the same direction.

Community managementDiscord & TelegramProject coordinationOperationsBot configuration Official social accounts

Analyze & Communicate

Turn platform activity into useful reports, organize resources, and communicate technical information clearly.

GraphQLData visualizationDocumentationArweave & AOGitHubDigitalOcean

AI Proficiency

Apply AI to technical work and community management, with careful judgment about accuracy, quality, and usefulness.

AI-assisted developmentContent workflowsOutput review

Some of My Work

Explore the projects ↗
WEB DEVELOPMENT · ARWEAVE / AO

AOction House & FunctionOverForm

Work on auction experiences and playable digital collectibles, bringing together responsive interfaces, JavaScript, and Lua on AO.

AOction House source ↗1of1 source ↗
GRAPHQL · POWERSHELL · REPORTING

The Eye

Collected Arweave and AO metrics using GraphQL, producing daily reports and visualizations of platform activity and engagement.

Visit The Eye ↗
COMMUNITY OPERATIONS · AUTOMATION

Infrastructure for Online Communities

Setup and configuration of moderation and coordination bots, alongside informational websites, events, and resources for large online communities.

Contact

If my experience fits your team or project, let’s talk.

jon.k.williams.711@gmail.com Open Gmail
Start a conversation ↗Find me on GitHub ↗References available on request.